Privacy Policy — How okwow Handles Your Personal Data

This Privacy Policy ("Policy") describes how okwow ("okwow", "we", "us", "our") collects, processes, stores, and protects the personal information of individuals ("you", "your", "Player", "User") who access or use the okwow platform at https://okwow.pro, including all associated services, games, promotions, and customer support channels.

okwow is committed to handling all personal data with the highest standards of care, security, and transparency. This Policy has been drafted to give you a clear and comprehensive understanding of your privacy rights and our corresponding obligations when we process information about you.

This Policy applies to all users of the okwow platform regardless of the device or method of access used, including access via desktop browser, mobile browser, or any future native application. It covers all personal data collected at any stage of your relationship with okwow — from the moment you visit the platform for the first time, through account registration, ongoing gameplay, financial transactions, and any support interactions.

okwow collects several categories of personal data depending on how you interact with the platform. The following table summarises the categories of data we collect and the primary context in which each is gathered:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than photographic ID submitted for age/identity verification), or health information, except where you voluntarily disclose health-related information in the context of a responsible gaming self-exclusion request, in which case that information is used solely for the purpose of administering the exclusion.

okwow collects personal data through the following channels and mechanisms:

• Direct Submission: Information you actively provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or updating your account profile.
• Automatic Technical Collection: Data collected automatically when you visit the okwow platform, including IP address, device identifiers, browser characteristics, pages visited, time spent on pages, referring URLs, and session activity. This collection occurs via server logs, cookies, and similar tracking technologies.
• Payment Processors: When you initiate a deposit or withdrawal through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or other supported payment channels, okwow receives confirmation data from the relevant payment processor, including transaction reference numbers and amounts. Full payment credentials are never transmitted to or stored by okwow directly — they remain within the secure environment of the payment service provider.
• Third-Party Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may transmit gameplay session data (game round IDs, bet values, outcomes) to okwow's systems for the purpose of account crediting, dispute resolution, and responsible gaming monitoring.
• Identity Verification Services: Where we engage a third-party identity verification provider to assist with KYC compliance, that provider may supply verification results (confirmed or failed match) along with limited identity data to okwow in a processed form.

okwow uses the personal data it collects for the following clearly defined purposes:

• Account Management: Creating, maintaining, and administering your player account, including authentication, profile management, and account security monitoring.
• Service Delivery: Enabling you to access and play games, place bets, participate in promotions, and use all features of the okwow platform as described in our Terms & Conditions.
• Payment Processing: Facilitating BDT deposits and withdrawals through your chosen payment method, reconciling transactions, and maintaining accurate financial records.
• Identity and Age Verification: Verifying that you meet the minimum age requirement of 21 years and confirming your identity in compliance with our Know Your Customer (KYC) obligations.
• Anti-Fraud and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions. This includes automated pattern analysis of account behaviour and transaction data.
• Responsible Gaming: Monitoring your gameplay activity to identify potential signs of problem gambling behaviour, administering self-exclusion requests and deposit limit settings, and providing relevant responsible gaming resources.
• Customer Support: Responding to your queries, resolving disputes, processing complaints, and communicating account-related information.
• Legal and Regulatory Compliance: Meeting our obligations under applicable laws and regulations, including retaining financial records for the required minimum period and cooperating with lawful requests from competent authorities.
• Platform Improvement: Analysing aggregated, anonymised usage data to understand how players interact with the okwow platform, identify technical issues, and improve the overall user experience. This analysis does not use individually identifiable personal data.
• Marketing Communications: Sending you promotional offers, bonus notifications, and seasonal campaign communications — but only where you have provided consent or where we have a legitimate interest and you have not opted out. You may withdraw consent or opt out at any time.

okwow processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing that is necessary to perform our obligations under the contract formed between you and okwow when you create an account and accept our Terms & Conditions. This covers account management, service delivery, and payment processing.
• Legal Obligation: Processing that is required for okwow to comply with applicable laws and regulations, including KYC/AML obligations, financial record retention requirements, and cooperation with law enforcement authorities.
• Legitimate Interests: Processing carried out in pursuit of okwow's legitimate business interests, provided those interests are not overridden by your rights and interests. This includes fraud prevention, platform security, anti-abuse monitoring, and aggregated analytics for service improvement.
• Consent: Processing activities for which you have provided explicit, informed, and freely given consent, primarily in the context of marketing communications. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

okwow does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share personal data only in the following limited and defined circumstances:

• Game Technology Providers: Third-party game studios and RNG software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) receive the minimum data necessary to authenticate your session and deliver the game experience. These providers operate under contractual data processing agreements with okwow.
• Payment Service Providers: Payment processors supporting BDT transactions via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard receive transaction-specific data necessary to execute and confirm payments. No unnecessary personal data beyond what is required for the transaction is shared.
• Identity Verification Partners: Where we use a third-party KYC verification service, that provider receives the identity documents and personal details you submit for verification. The provider is contractually bound to process this data solely for the purpose of identity verification on okwow's behalf.
• Legal and Regulatory Authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, by a valid court order, or where disclosure is necessary to prevent or detect criminal activity including fraud and money laundering.
• Business Continuity: In the event of a merger, acquisition, or sale of all or part of okwow's business, personal data held by okwow may be transferred to a successor entity as part of that transaction. Affected players will be notified in advance of any such transfer and of any material changes to the privacy terms that may result.

All third parties with whom okwow shares personal data are required to handle that data in a manner consistent with this Privacy Policy and applicable data protection standards. okwow does not authorise any third-party recipient to use shared data for their own independent marketing or business purposes.

The okwow platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session and preferences, and to gather anonymised analytics data to help us understand how players use the site.

The following categories of cookies are used on the okwow platform:

• Strictly Necessary Cookies: These cookies are essential for the platform to function and cannot be disabled. They include session authentication cookies, security tokens, and cookies that maintain your login state. Without these cookies, core platform features including account login and game loading would not function.
• Functional Cookies: These cookies remember your preferences and settings — such as your chosen language, notification preferences, and responsible gaming tool configurations — so that you do not have to re-enter them on each visit.
• Analytics Cookies: These cookies collect anonymised information about how visitors interact with the platform, including which pages are most visited, average session duration, and device types. This data is used in aggregate form to improve the platform and is never used to identify individual users.
• Marketing Cookies: Where you have consented to marketing communications, cookies may be used to track which promotional offers you have seen or interacted with, so that we can deliver relevant and non-repetitive promotional content. You may opt out of marketing cookies by updating your preferences or contacting support.

okwow employs a layered approach to data security designed to protect your personal information against unauthorised access, accidental loss, disclosure, or destruction. Key security measures in place include:

• SSL/TLS Encryption in Transit: All data transmitted between your browser or app and the okwow platform is encrypted using industry-standard TLS protocols, preventing interception by third parties.
• Encryption at Rest: Sensitive personal data stored in okwow's databases — including KYC documents and financial transaction records — is encrypted at rest using strong encryption standards.
• Access Controls: Access to personal data within okwow's internal systems is restricted on a strict need-to-know basis. Staff members who do not require access to personal data for their role do not have it. All internal access is logged and audited.
• Two-Factor Authentication: Player accounts support SMS-based two-factor authentication (2FA) to provide an additional layer of security beyond the username and password.
• Intrusion Detection and Monitoring: okwow's systems are monitored continuously for signs of unauthorised access, unusual activity, or security breaches. Automated alerting systems flag anomalous behaviour for immediate review by our security team.
• Incident Response: In the event of a confirmed personal data breach that poses a risk to your rights and freedoms, okwow will notify affected players promptly and take immediate remedial action. Where required by applicable law, regulatory authorities will also be notified.

While okwow takes all reasonable and technically practicable steps to safeguard your personal data, no internet-based platform can guarantee absolute security. You also have an important role to play in keeping your account secure — please see the Account Security section of our Terms & Conditions for guidance on best practices.

okwow retains personal data only for as long as it is necessary for the purpose for which it was originally collected, subject to any overriding legal or regulatory retention obligations. The following retention guidelines apply:

• Active Account Data: Personal data associated with an active player account is retained for the duration of the account's existence on the okwow platform.
• Closed Account Data: Following the closure of a player account — whether by the player's own request or by okwow — personal data is retained for a minimum period of five (5) years to satisfy financial record-keeping and anti-money laundering obligations. After this period, data is securely deleted or irreversibly anonymised.
• Financial Transaction Records: Records of all deposits, withdrawals, bonuses, and bets are retained for a minimum of five (5) years from the date of the transaction.
• KYC and Identity Documents: Identity verification documents submitted for KYC purposes are retained for the duration of the account plus five (5) years following account closure, in line with standard AML record-keeping requirements.
• Customer Support Records: Live chat transcripts and email support correspondence are retained for a period of two (2) years from the date of the interaction, after which they are deleted unless they relate to an unresolved dispute or ongoing investigation.
• Analytics Data: Anonymised, aggregated analytics data (from which individual users cannot be identified) may be retained indefinitely for the purpose of historical platform performance analysis.

As a player on the okwow platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Request" and a description of the right you wish to exercise.

• Right of Access: You have the right to request a copy of the personal data okwow holds about you. We will provide this in a clear, structured format within a reasonable timeframe of receiving your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many of your account details directly through your account profile settings.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to legal retention obligations as described in Section 9.
• Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal data — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to us in a structured, commonly used, machine-readable format, and to request that this data be transmitted to another service provider where technically feasible.
• Right to Object: You have the right to object to processing of your personal data that is carried out on the basis of legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

okwow will not discriminate against you or otherwise penalise you for exercising any of your privacy rights. All privacy requests will be handled confidentially and with respect.

The okwow platform is strictly intended for adults aged 21 years and above. okwow does not knowingly collect personal data from any person under the age of 21. Age verification is conducted as part of the account registration process, and additional verification may be requested at any subsequent point.

If okwow becomes aware that personal data has been collected from a person who is under 21 years of age, that account will be immediately suspended, all associated data will be securely deleted to the extent permitted by law, and any deposits made by the underage user will be returned to the payment source where technically possible.

If you are a parent or guardian and you believe that a person under the age of 21 in your care has registered an account on the okwow platform, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

The okwow platform may contain references to or integrations with third-party services, including payment processors (bKash, Nagad, Rocket, Upay), game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and identity verification partners. When you interact with these third-party services — for example, by initiating a payment through a mobile banking interface — you are subject to the privacy policy of that third-party provider, not this okwow Privacy Policy.

okwow has no control over the privacy practices or content of third-party platforms and is not responsible for how they collect, use, or protect your personal data. We encourage you to review the privacy policy of any third-party service you interact with in connection with your use of the okwow platform.

okwow reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. Where changes are material — meaning they significantly affect how we collect or use your personal data, or the rights available to you — we will provide advance notice via a prominent notice on the platform and/or by email to your registered account address before the changes take effect.

Minor or administrative updates (such as corrections to contact details or clarifications of existing practices that do not alter their substance) may be made without advance notice and will take effect immediately upon publication on the platform.

The "last updated" date at the top of this Policy reflects the date on which the most recent version was published. We recommend reviewing this Policy periodically to stay informed of any changes. Your continued use of the okwow platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which okwow handles your personal data, please contact our support team using the details below. All privacy-related communications are handled confidentially and with priority.

• Privacy Request Email: [email protected] — use subject line "Privacy Request" for fastest routing (plain text — not a clickable link)
• Live Chat: Available from within your okwow account dashboard after login, 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6).
• Response Time: Privacy requests acknowledged within 24 hours; substantive responses delivered within a reasonable timeframe depending on the complexity of the request.

For questions relating to responsible gaming, self-exclusion, or account restrictions, please visit our Responsible Gaming page or raise the matter directly with our support team — such requests are always treated with the highest priority.

For questions relating to the general terms of your account and platform usage, please refer to our Terms & Conditions.